Refund policy
Return & Refund Policy
At Roselvion, we are committed to providing a smooth and reliable shopping experience for every customer. If you are not completely satisfied with your purchase, we will assist you according to the guidelines outlined below.
Return Period
Customers may request a return within 30 days after receiving their order.
To be eligible for a return, products should meet the following conditions:
- Items must be unused and in their original condition.
- Items should remain in their original packaging whenever possible.
- Order information or proof of purchase must be provided.
Return Process
To request a return, please contact our customer support team and provide the following information:
- Order number
- Product details
- Reason for the return request
Our team will review your request and provide further assistance with the return process.
Please do not send any items back before receiving instructions from our customer support team.
Refund Process
Once the returned item has been received and inspected, we will process the refund if the return meets the applicable requirements.
Approved refunds will be issued to the original payment method used during checkout.
Please note that the processing time may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or does not match your order, please contact us with your order details.
Our team will review the situation and work with you to provide an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene considerations or product conditions, including items that have been used, opened, or are no longer in their original condition.
Order Changes and Cancellations
If you need to update or cancel an order, please contact us as soon as possible after placing your order.
Once an order has entered the processing or shipping stage, changes or cancellations may no longer be available.
Contact Information
For questions regarding returns or refunds, please contact our customer support team:
BRAND: Roselvion
CUSTOMER SUPPORT EMAIL: [email protected]
WEBSITE: https://roselvion.com/
Roselvion is dedicated to providing carefully selected beauty essentials and creating a clear, convenient, and trustworthy shopping experience for our customers.