Return & Refund Policy
Overview
At Roselvion, we aim to provide a clear, fair, and straightforward return and refund experience for customers purchasing everyday essentials, home accessories, travel products, practical gadgets, car accessories, and other lifestyle items through our official website.
This Return & Refund Policy applies to purchases made through https://roselvion.com/.
If you have questions about returning an item, requesting a refund, or reporting an order issue, please contact our customer support team.
1. Return Eligibility and Timeframe
Roselvion offers a 30-day return period for eligible products.
Customers may request a return within 30 days after receiving their order.
To qualify for a return, items must generally meet the following conditions:
The product is unused and in its original condition.
Original packaging, accessories, and included components are provided where applicable.
The product has not been damaged through misuse, improper handling, or unauthorized modification.
Valid proof of purchase or an order number is available.
Products showing significant signs of use, unauthorized modification, or damage caused after delivery may not qualify for a standard change-of-mind return.
Certain products may have additional eligibility requirements based on their nature, hygiene considerations, or applicable laws.
These conditions do not limit any rights customers may have under applicable consumer protection laws.
2. How to Request a Return
To initiate a return, please contact our customer support team.
Email: [email protected]
Please include the following information:
Your order number.
Your name and contact information.
The product name or description.
The reason for your return request.
Relevant photographs if the product is damaged, defective, or incorrect.
After receiving your request, our team will review the information and provide further instructions.
If your return is eligible, we will explain the next steps and provide the appropriate return shipping information.
Please do not send products back without contacting our customer support team first.
Unauthorized returns may result in processing delays.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Roselvion as soon as possible after delivery.
To help us resolve the issue efficiently, please provide:
Your order number.
A description of the issue.
Clear photographs of the affected product, where available.
Photographs of the packaging if the damage appears to have occurred during shipping.
After reviewing the issue, we will offer an appropriate resolution.
Depending on the circumstances, available solutions may include:
A replacement product.
A full or partial refund.
Other appropriate assistance.
For confirmed damaged, defective, or incorrect items attributable to Roselvion, we will cover reasonable return shipping costs where a return is required.
Your statutory consumer rights remain unaffected.
4. Non-Returnable Items and Exceptions
Certain products may not be eligible for standard change-of-mind returns, including:
Products damaged through improper use or handling.
Products modified or altered after delivery.
Items missing essential components due to customer handling.
Certain hygiene-sensitive or personal-use products that cannot be returned once opened, where permitted by applicable law.
Customized or personalized products, where applicable and legally permitted.
Product-specific return restrictions, if any, should be disclosed on the relevant product page.
These exceptions do not override applicable rights relating to defective, damaged, or incorrectly supplied products.
5. Exchanges
Roselvion does not currently provide direct product exchanges.
If you wish to receive a different product or variation, please:
Contact customer support to request a return.
Follow the applicable return instructions.
Place a new order for the preferred item.
Any new order will be subject to the prices, availability, and shipping conditions displayed at checkout.
6. Refund Processing
Once a returned product has been received and inspected, we will notify you of the outcome of your refund request.
If your refund is approved:
The refund will be issued to your original payment method.
Refund processing generally takes 5–10 business days after approval.
The time required for the funds to appear may vary depending on your bank or payment provider.
Where a refund is required without a physical return, processing will begin after the relevant request has been reviewed and approved.
If you have not received your approved refund within the expected period, please contact our customer support team.
7. Return Shipping Costs
Return shipping costs depend on the reason for the return.
Change-of-Mind Returns
For eligible returns requested because a customer no longer wants the product, ordered the wrong item, or changed their preference, the customer is generally responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
If a product arrives damaged, defective, or incorrect due to an error attributable to Roselvion, we will cover reasonable return shipping costs where a return is required.
Return Instructions
Customers must contact customer support before arranging a return shipment.
Our team will provide the applicable return instructions and explain any relevant shipping requirements.
We recommend using a trackable shipping service when customers are responsible for arranging their own returns.
8. Order Cancellation
Customers may request order cancellation before their order has entered processing or shipment.
To request cancellation, please contact our customer support team as soon as possible.
If an order has already been processed or shipped, cancellation may no longer be possible.
In such cases, customers may request a return after delivery, subject to this policy and applicable consumer protection laws.
9. Late or Missing Refunds
If your refund has been approved but has not appeared in your account, please:
Check your original payment account.
Review your transaction history.
Contact your bank or payment provider, as posting times may vary.
Contact Roselvion customer support if the refund remains missing.
Please provide your order number and relevant refund information so our team can assist you.
10. Customer Support
For questions regarding returns, refunds, cancellations, or order issues, please contact us using the information below.
Brand:
Roselvion
Customer Support Email:
[email protected]
Support Hours:
Monday–Friday, 9:00 AM–6:00 PM
(China Standard Time, UTC+8)
Response Time:
Typically within 12–72 hours.
Official Website:
https://roselvion.com/